Store support

A question about an order.

A kit that has not arrived, a return, a refund, a subscription: tell us what happened and we reply by email. Your order reference starts with ILAI- and is in the email Stripe sent you.

Prefer email? [email protected]. Please leave health information out of this form; ILAI members can write from the app under Get help instead.

Manage a subscription bought without an ILAI account

Members manage every subscription in the app under Me → Membership. If you subscribed here without an ILAI account, enter the email you used at checkout and we send a secure link to update your card or cancel.

Tell us what you ordered and what happened. Please leave out health information, passwords and payment details.

We reply to the address you give, from [email protected].